The shuttle service goes to many hotels especially east of the Stock show on Quebec and Havana Streets. I am quite sure they also go to others as well. I usually stay at the Embassy Suites and it is extremely easy to take the shuttle to and from the show. I think some other hotels have their own shuttles running if they aren't on the show shuttle route. I expect the reason the people you talk to at the hotels can't tell you if there is a shuttle service or not, is that many hotels have their reservations inquiries transferred to a call center which is usually not even in the same city. If you can find a number for the front desk and ask that specific question, they can usually tell you.