Help with SensaPhone 400

[okiegirl]

We recently installed an alarm unit from Cool Calf.  If comes with the SensaPhone 400.  We don't have a landline at the new Showbarn so I am having to use a trackphone and an XLink router.  Here's the problem:  The Sensaphone will call OUT when there is an alarm, but I can't call IN to check on things.  When I call the unit, the Sensaphone senses that there is a call and will respond locally (at the unit) but will not give a report over the phone.  the cell phone rings and rings.  I have spent hours with the customer service, gotten a new unit, same results.  It has to be in a setting, but for the life of me I can't figure this out.  Any suggestions?

 

[jchumley]

I had the same problem with my x link. I used the website "myxlink.com" and set my phone as they recommended and it is working like it is supposed to.

 

[okiegirl]

Thanks, I'll take another look at the xlink.  It shows to be connected and I can make the Sensaphone dial out and test numbers, and it has called me with an alarm a few times.  I'll try again.

 

[jchumley]

I had to set my sensaphone to answer on the 2nd or 3rd ring to be able to hear the message.

 

[okiegirl]

Just got back from the barn and updated the xlink.  Didn't help any.  I will go set to answer on 3rd ring and see if that helps.  The Sensaphone picks up at it's box when I call, but the phone I'm calling from just rings and rings and finally gets a voicemail message.  At least it does dial out an alarm.  Thanks, keep the tips coming, at this point I'll try anything.

 

[jchumley]

Mine was doing the same thing before I set to answer on the second ring. I had it set to the 8th ring before because we were using our home landline. Please let me know if this helps.